Lately, dentists have been using headlights to better see their dental work. I’ve always felt they were way overpriced (some cost over $1,000) and not really necessary. But since Dr. Lynn and our dental hygienists have been happily using dental headlights for quite some time now, I finally decided to take the plunge and get one for myself. Last October, after much research, I bought a LumaDent LED headlight. At $400, it is one of the least expensive headlights out there, but it works great and is super light weight. Since they didn’t have a mount which fit my dental loupes, I had to jury-rig it using dental composite filling material. I’ve been loving it ever since.
A few weeks ago, one of the wire connectors loosened, so I sent it back to be repaired. Apparently in December, they started making them with metal connectors to prevent this exact problem. I sent it right before my vacation hoping it would be back when I returned.
When I got back from vacation, it hadn’t come back yet. So I called and was told they had not received it yet. Another week later, I called and it still hadn’t arrived. (I guess I shouldn’t have sent it USPS! My bad.) I asked how much it would be for a new headlight without the battery pack. Don (or was it Jose?) said they normally charge $250, but they would discount it for me because they understand how disappointing it is to lose something in the mail. I figured they’d knock it down to about $200, but I ended up paying less than half that amount! Each time I called, they knew who I was, remembered my situation, and had all my info readily available.
In addition to getting a deep discount on the headlight, he said he will send me a new mount for my dental loupes frame, which they now had. I hadn’t asked about it; he just noticed it. On top of that, he said if the original light ever shows up, they will fix it and send it to me to use as a spare! All this for something which wasn’t even their fault! I have never had a company give this much service completely unsolicited. I cannot recommend them highly enough. If you or anyone you know are looking for an LED headlight, GET A LUMADENT!
Roseville Family Dentist