Congratulations again to Karen Y for winning Yamamoto and Lee, Roseville Family Dentist’s latest Patient Appreciation Drawing. She won a $100 credit off dental services and 1 free month at Fitness MD in Rocklin. Thanks to all of you who make your appointments, keep your appointments and pay what you owe. Keep it up and you may win our next drawing! We’ll be drawing December 1 for another $100 credit off of dental services here at Yamamoto and Lee.
Dr. Steve
Roseville Family Dentist
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Karen Y!!! Congratulations on winning Roseville Family Dentist’s Patient Appreciation drawing for a $100 credit off dental services and 1 free month at Fitness MD in Rocklin! Thank you for being a star dental patient here at Yamamoto and Lee, Family Dentistry!
Remember, if you show up for your original appointment time, or pay your portion at the end of the appointment, or schedule your next appointment before you leave the office, you could win our next drawing to be held December 1, 2011. We will be giving away another $100 credit towards dental services here at Yamamoto and Lee, Family Dentistry!
Dr. Steve
Roseville Family Dentist
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Here’s an update. As previously blogged, we were voted by our dental colleagues as one of the Top Dentists in Roseville, according to www.usatopdentists.com. At that time, we did not know how much of an honor that really was. For all we knew, 90% of the dentists were “selected”. Top Dentists had not yet posted their list. Well, the list can now be found by searching their “Find A Dentist”.
As it turns out, 12 dentists in Roseville were selected, and we were two of them! How many dentists are there in Roseville? I’m not really sure. (I’d love to hear a number if anyone can figure out how to find out.) I know there are 85 dentists in Roseville who are ADA/CDA/SDDS members. I would guess that there are another 20-40 non-member dentists in Roseville. That means about 10% of the dentists in Roseville made the list.
I guess being voted Top Dentists really is something to be proud of! If you really want to know what our dental colleagues have to say about us, visit our testimonials page.
Dr. Steve
Roseville Family Dentist
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“We are pleased to inform you that you have been selected by a vote of your peers to be included in the 2011 database of topDentists.”
We just received this letter from topDentists, LLC. Our listing will be published in the September issue of SACRAMENTO magazine and online at www.usatopdentists.com (not sure when). They don’t mention how many dentists have been so honored, but I do know that I filled out a survey for this about a month ago listing who I thought were the top dental specialists in the area. So it would appear that at least one of our dental peers in town has voted for us!
“Because topDentists is based on an exhaustive peer-review survey in which dentists and specialists throughout the Sacramento area cast thousands of “votes” on the abilities of other dentists and specialists, and because listings cannot be purchased (and no payment is required to be listed), inclusion in topDentists is considered a singular honor.”
I’ve often told people that the featured businesses in Sacramento magazine are nothing more than paid advertisements. But it appears that in this case, at least, a legitimate voting process was involved. (Of course, there are convenient advertising opportunities associated with the article, as well as a paid opportunity to link the online listing to our website. Oh, and we can also pay to get a nice plaque!)
Still, we are honored that at least one of our colleagues has voted us a top dentist in this area!
Dr. Steve
Roseville Family Dentist
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“You have a right to know in advance the type and expected cost of treatment.” (CDA’s Dental Patient Bill Of Rights)
When you come to Yamamoto and Lee, Roseville Family Dentist for your dental care, we realize you are coming here to exchange some of your hard earned cash for quality dental treatment. We believe it’s important that you know how much cash it costs for the services we provide. So we make it a point to let you know, up front, what the fees will be before we schedule your next appointment. Now, I’ll be the first to admit it’s not always perfect. Sometimes the treatment changes. Sometimes insurance coverage changes. And sometimes we make human mistakes. But we do our very best at all times to let you know what your dental treatment will cost the very same day we treatment plan it.
I have been very lucky to not need much medical treatment in my life (knock on wood). But recently, I needed to have a screening test done (something that people get when they get older- hard to admit, but I am getting older). Since I have a high deductible medical insurance plan, I knew I would be paying out of pocket for it. So I wanted to know up front how much the procedure would cost. I called the office I was referred to and asked what my cost would be. To my surprise, the lady said she did not know. Not only did she not know, she had no way to look it up! She hesitated to even give me a range of what it might cost. She said no one in the office would be able to tell me the fee, and I should call my insurance company to find out. So I called my insurance company and they told me I would need the procedure code as well as the provider’s ID number. I called the lady back, and she told me it could be one of several procedure codes, and did I want the ID number of the provider, or of the clinic? Like a tennis ball, I was volleyed back and forth several more times until I finally got a ballpark estimate of what it might cost.
I went ahead and got the procedure done (was treated very well in the treatment room, thank you), and a couple months later (yes, a couple MONTHS later), I got the bill. It was right about what I was expecting; I was proud that I had done my homework.
Then the second bill came, from a different company. I had no idea why I got a second bill. All it said was “outpatient services” and it was for almost $2,500! So I called the number on the bill to find out what it was for. The lady on the phone at first said she can’t tell me what it is for- she can only answer questions about how to pay. She finally said she could request a list of services be sent to me in the mail!
It turns out, the second bill is for use of the medical facilities and equipment. Maybe dentists should charge separately for the doctor’s fee and facilities use fee. But my primary care physician doesn’t. They may not be very good about telling you what their fees are, but at least they don’t charge separately to use their facilities.
I’m still trying to figure out who I can talk to about this undisclosed facilities use fee. No one seems to have the authority to do anything about it.
As far as I can tell, there is no physician’s equivalent to the Patient Bill Of Rights which includes the right to know in advance the expected cost of treatment. I think we have the right to know.
What do YOU think?
Dr. Steve
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…Ellen S!!! Congratulations on winning Yamamoto and Lee, Family Dentistry’s Patient Appreciation drawing for a Flip Video! And thank you for being a star dental patient!
Remember, if you show up for your original appointment time, or pay your portion at the end of the appointment, or schedule your next appointment before you leave the office, you could win our next drawing to be held September 1, 2011. Stay tuned for what we will be giving this time!
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Here at Yamamoto and Lee, Family Dentistry we are dedicated to providing top quality dentistry and overall service to our patients. In return, we have many wonderful patients- patients who do the following:
· Schedule their next appointment before leaving the office.
· Keep their scheduled appointment without any changes.
· Pay their balance or their estimated patient portion at the end of their appointment.
In order to show our appreciation, we will have quarterly drawings for those who continue to do these things for us. For each of these things you do at your next appointment, you will get a ticket to put your name and phone number on. Just drop your tickets into the bowl. The next winner will be drawn on June 1, 2011. This time, we will be giving away an Flip Video UlltraHD 4GB!
Thanks to all of our great patients! Good luck!
Dr. Steve
Roseville Family Dentist
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…Robin W!!! Congratulations on winning Yamamoto and Lee, Family Dentistry’s drawing for the 18-hole round of golf for four with cart at Timber Creek Golf Course, Billy Casper’s Championship Course at Sun City Roseville! Thank you for being a star patient!
Remember, if you show up for your original appointment time, or pay your portion at the end of the appointment, or schedule your next appointment before you leave the office, you could win our next drawing to be held June 1, 2011. Stay tuned for what we will be giving away this Summer!
Dr. Steve
Roseville Family Dentist
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Saw a new patient today who said she found us on the web by Google searching “top 5 dentist in Roseville”. Nowhere on our website (nor anywhere else) do we claim to be a “top 5 dentist”, but when Googled, two of our review site pages (Yelp.com and Manta.com) come up #1 and # 5. Our Roseville Family Dentist site comes up on the second page around #18 and our Facebook page comes up #20. (Now that I’m writing this blog, we’ll probably move even higher!)
Of course we’re flattered, but we don’t really believe that Google actually thinks we’re a top 5 dentist in Roseville. It does make us scratch our heads and wonder just how Google comes up with its rankings.
We started our website a little over one year ago, and fully expected it would take a while to show up high on the Google rankings. But after only about 6 months, we were showing up on the first page, under the local search listings, when searching for “Roseville Oral Surgeon” and “Roseville denture”. While we do remove teeth and place dentures, we do not claim to specialize in either oral surgery nor dentures.
I wish there was a way for us to tell Google what our preferred keywords were so that we could work towards getting listed higher on those searches. Until then, I guess we’ll just have to be flattered that, according to Google, we are a “top 5 dentist in Roseville”. Of course, what makes us feel really good, and what’s most important, is that our patients think highly enough about us to come here for their dental work!
Dr. Steve
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Congratulations again to Laurie K for winning Yamamoto and Lee, Roseville Family Dentist’s second Patient Appreciation Drawing. (Shown here with our hygienist Tina, who picked her name out of the box of tickets.) Thanks to all of you who make your appointments, keep your appointments and pay what you owe. You are the reason we do what we do!
Happy Holidays to all!
Dr. Steve
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